MICHIGAN — A new function recently added to the MI Bridges website, the site through which Michiganders apply for benefits such as Medicaid and food assistance, has recently been announced by the Michigan Department of Health and Human Services (MDHHS).
This new feature, an application tracker, will enable residents to actively follow the progress of their benefits application online rather than waiting passively for a determination letter or having to call into a local office.
The application tracker is similar in function to those used on restaurants and retail websites. Residents will be able to log in using either their phone or other device and will be able to see when their application is received, whether or not an appointment has been scheduled, if additional documents are necessary as well as if a decision has been made.
With each step, applicants will have quick links available through which they are able to view more information on what is required for the application to move forward.
“This innovative tool will allow residents to know the exact status of their benefits application 24/7 and help them prepare for any next steps,” said Elizabeth Hertel, director. “In addition to helping Michiganders feel more involved and empowered in their application process, we are hopeful it will also result in lower call volumes to local offices and employee success.”
The tracker is easily viewed in its location on the client dashboard that appears when an applicant logs into their MI Bridges account.
In the interest of protecting privacy and security, information related to application and benefits are only displayed to residents who are identity-proofed and listed as head of household on the account.
— with files from upnorthlive.com
