Deadline to submit LifeLabs class-action claims is coming up

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LifeLabs clients in Canada have until Saturday, April 6, to submit claims under a $9.8M class-action settlement that was launched after a massive cyberattack on the company’s database. All eligible Canadian residents and customers whose personal information has been compromised by the 2019 data breach are eligible to submit claims before the April 6 deadline.

LifeLabs estimates that people who submit claims before the deadline will receive payments ranging from $50 to $150. In the case of the class-action lawsuit, LifeLabs, a medical testing company based in Ontario, B.C., and Saskatchewan, disclosed on December 17, 2019 that its database had been hacked. The stolen personal information includes, but is not limited to: Health card numbers, email addresses, login data, dates of birth, residency as of October 25, 2023, as well as medical lab results.

According to the lawsuit, LifeLabs paid the hackers a ransom but did not reveal the amount. Representatives of LifeLabs have stated that the stolen data was not found on the black market or used by anyone else. LifeLabs has been accused of “neglecting” the protection of its customer data. The company denied the allegations in the lawsuit.

A joint provincial investigation into LifeLabs in 2020 found that the company had failed to protect millions of Canadians’ personal health information. The Ontario and British Columbia privacy commissioners ordered LifeLabs to improve specific information technology security practices, cease certain data collection, and safely dispose of records of the data it collected.

To submit a claim


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