New communication system to streamline patient care in Sault Michigan

New communication system at MyMichigan Medical Center Sault

SAULT STE. MARIE — A $10 million investment is being made MyMichigan Medical Center Sault towards a project that is intended to upgrade patient care.

Hospital officials have indicated that the project will introduce a new communication system, Epic, which will transfer medical records and provide streamlined care. Epic is the largest existing medical records system and is currently being utilized by many other medical centers.

The new system will include new and updated equipment and will also integrate MyMichigan operations in the Upper Peninsula with other MyMichigan programs across the state. MyMichigan Health leaders have emphasized that this is endeavor is not just limited to a software project, but will be a complete transformation in the way patient care is delivered.

This will facilitate the sharing of medical records hospitals, providers and facilities meaning that patients will more easily be able to transition from facility to facility.

Training in the system, for hospital employees, has been ongoing since early 2023. it is said that more than 100 experts from across the state will be attending the Sault for the launch of this program with the intention of supporting the transition.

“An essential part of this process has been for us to evaluate all of our workflows, compare them to industry best practices and make improvements,” said Vice President of Medical Affairs Paula Rechner. “It’s been an opportunity to think differently about how we work, to design our tools and processes around what patients and their families need and to improve our internal productivity and satisfaction. As just one example, this project enhances our telemedicine capabilities to bring highly specialized experts right to our patient’s bedside or doorstep while saving them many hours of travel.”

Hospital officials have further identified that new portal will also enable patients to make accounts through which they can self-schedule appointments, view their medical records and test results, refill prescriptions, talk to their provider and more. Patients with existing accounts in the current MyMichigan system will be able to effectively transition accounts to the new system with the same account.

The new system goes into place on April 6.

— with files from


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